Autotask ticket titled: "XXX domain not disclosed"

Using the Dark Web-Autotask Integration, a ticket was generated giving no other information except the following:

"XXXX domain not disclosed"

This is because the Ticket Description field is missing.

To create a ticket description, follow these steps:

  • Click + Add Field Mapping (the new field will appear at the bottom).

  • In the Autotask Field drop-down menu, scroll down and select Ticket Description (string).

  • The Content field allows you to configure what data you'd like to appear from our DWID Compromises and text entry (instructions for technician procedure handling, etc).
    mceclip2.png

  • Click Save or Save and Submit a Test Compromise.


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