Live Data Search - Error - "Your search query references a protected domain or email address"

QUESTION

When I use Live Search against an email address or domain, I get the following error:

protected_search_error_message.PNG

ANSWER

There are two possible explanations.

  • It may already be monitored by another ID Agent partner. Please contact your customer to let them know.
  • It can be a government agency or affiliate. We currently sell monitoring of government agency/affiliates as a separate service, please contact your Account Manager.