PSA Integration shows Non-Matching Organizations

ISSUE

If you have configured the Autotask, Connectwise Manage, or BMS/Vorex integrations you might see Non-matching organizations.

PROBLEM

Theses integrations must have exactly matching organization names in both the PSA tool and Dark Web ID. 

RESOLUTION

Check in the PSA tool for the following.

  • Exact spelling, including case sensitivity.
  • Extra spaces after the name in the field.

In Dark Web ID check the following.

  • Exact spelling, including case sensitivity.
  • Extra spaces after the name in the field.

Note: We do not recommend using copy/paste here. There are sometimes extra characters that are copied and not needed here. Manually entering the names will prevent these kinds of issues.