Autotask Error: TICKET CREATION FAILED: DATA VIOLATION: QUEUEID IS REQUIRED

If you experience the TICKET CREATION FAILED: DATA VIOLATION: QUEUEID IS REQUIRED error, the Autotask Ticket Queue field is missing.

To add this field, follow these steps:

• Click Integrations in the left panel.

  

• Make sure the PSA tab is selected.

  

• Click the edit icon in the Autotask Integration row.

  

• In the Field Mappings section, click + Add Field Mapping (the new field will appear at the bottom).
  
  

  

• In the Autotask Field drop-down menu, scroll down and select Ticket Department Name or Ticket Queue Name (integer).

  

• In the Content drop-down menu, select the Autotask queue on which the tickets will appear.

  

• Click Save to save your configuration or Save and Submit a Test Compromise to save your configuration and send a test ticket.