Dark Web ID Ticketing Updates

Professional Services Automation (PSA) Integrations

Dark Web ID supports a few different integrations with PSA (Professional Services Automation) tools.

Kaseya

• Autotask

• BMS

3rd Party

• ConnectWise

Ticketing updates

When you seamlessly integrate any of the supported PSA (Professional Services Automation) tools with Dark Web ID, a flow of vital ticket information streams effortlessly downstream to the chosen PSA tool. This connection ensures that vital data reaches the right hands, facilitating a more organized and effective response.

Internal Compromises Updates

Upon the creation of a ticket by Dark Web ID, an insightful internal note is meticulously crafted and appended to the individual compromise report. This note not only highlights the specific details of the compromise but also updates the status to “3rd-party tracking.”

This designation clearly indicates that any modifications or updates will be diligently tracked on the PSA side, ensuring a comprehensive overview of the situation without relying on Dark Web ID for further adjustments.